RSS LiveAgent

  • 2024-04-10
    [Fix] New CKEditor distorts new images in KB articles (#18388) [Fix] Newly added HTML code to email template has to be saved twice (#18363) [Fix] New CKEditor does not support making links of images that are automatically added to automatically generated figure HTML tag (#18362) [Fix] Ctrl + I shorcut for Italic text isn`t working […]
  • 2024-04-09
    [Fix] Dont start clamav container after update image (#18394) [Fix] CRITICAL: SortColumn::__construct(): Argument #1 ($columnName) must be of type string in La_Customer_SearchContactTable.getRows() (#18378) [Fix] First assign time remains active after Resolved ticket is merged with another (#18314) [Fix] Error 404 Not Found when integrating WhatsApp number (#18309) [Fix] Error: Class "La_Task_Update_FetchTwitterScreenName" not found in Tasks/Runner.class.php […]
  • 2024-04-05
    [Fix] Clear planned jobs in resqu when the account is deleted
  • 2024-04-04
    [Fix] DEFAULT_ACCOUNT_HOSTNAME setting is cleared during update in AWS (#18371) [Fix] HTML markup doesn't work correctly on pre-chat form KB suggestions (#18340) [Fix] Updated ckeditor disorts appearance of email template in the editor (#18333) [Fix] Apache access.log and error.log format (#18324) [Fix] Error: AssignRequest not found in LegacyAssignRequestApi.php (#18118) [Other] Refactorings and other fixes (#18275)
  • 2024-04-03
    [Fix] Canned messages don't contain line breaks when inserted (#18337) [Fix] CSS breaks email templates (#18335) [Fix] Missing notification for opened recent tickets (#18321) [Fix] SLA "Exclude holidays" section became empty after Liveagent update to (#18306) [Fix] Recent tickets new and open tickets indicator is missing (#18224) [Fix] The report Call load has inflated […]
  • 2024-03-28
    [Improvement] New version should be published also to AWS infrastructure (#18294) [Improvement] Move webrtc settings to config.yml (#18288) [Fix] Broken 'Go to agent panel' button when KB is disabled (#18302) [Fix] Leading comma in conversation tags causes exception when exporting to csv (#18270) [Fix] Inbound call hanged up on transfer rule execution (#18022) [Other] Refactorings […]
  • 2024-03-27
    [Fix] Agent report - zero values on some stats (#18198) [Fix] Sip connector service name is required during update (#18276) [Fix] Ticket stay in "CALLING" state after finish call which handled via LivePhone app (#18093) [Fix] Inline images doesnt work in quoted text (#18168) [Fix] Wrong department in the ringing notification of a transfered chat […]
  • 2024-03-25
    [Fix] Access to attachments in chat forbidden for visitor (#18235)
  • 2024-03-22
    [Improvement] Changes in ticket buttons groups (#18197) [Fix] Sip connector config does not allow changing host name (#18277) [Fix] CRITICAL: array_key_exists(): Argument #2 ($array) must be of type array, string given when saving rule (#18193) [Fix] Error while running task JiraServiceDeskImport_Task. Message: count(): Argument #1 ($value) must be of type Countable|array, null given. (#18114) [Fix] […]
  • 2024-03-21
    [Important notice] Change from 360dialog On-Premise API to new Cloud API affects WhatsApp integration. Read more [Fix] WhatsApp incoming webhook payload changed (#18068) [Fix] ConversationRequest is not created when chat is started from system invitation (#18159) [Fix] CRITICAL: La_Features_Twitter_AppConfig::$redirectUri must not be accessed before initialization in Twitter/AppConfig.class.php (#18146) [Fix] CRITICAL: Argument #1 ($object) must be […]